Shipping Policy

At bcmomo, we are dedicated to providing a smooth and transparent shipping experience to all customers across the continental United States. Our shipping process is designed to ensure reliability, predictable timelines, and high-quality service from checkout to delivery.

1. Order Processing

To ensure fast order handling:

  • Standard processing time is 1–2 business days after the order is placed.

  • During peak seasons or large sales events, processing may extend to 2–4 business days.

  • All orders are verified for accuracy before dispatch, including product condition checks and secure packaging inspections.

  • Orders placed during weekends or U.S. national holidays will begin processing on the next business day.

You will receive:

  1. Order confirmation email immediately after checkout.

  2. Shipping confirmation with tracking number once the carrier picks up the package.

2. Shipping Time & Carriers

We partner with trusted U.S. carriers such as UPS, FedEx, and USPS depending on warehouse availability and delivery location.

Estimated delivery time after dispatch:

  • Standard Shipping: 3–8 business days

  • Rural or remote areas may experience longer delivery windows.

Note: Delivery timeframes are estimates and may vary due to severe weather, carrier delays, or high shipping volume periods.

3. Shipping Locations

We currently ship to:

  • Contiguous United States (48 states)
    We do NOT ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam

  • APO/FPO/DPO military addresses

4. Shipping Cost

  • We offer free standard shipping.

No hidden fees.

5. Tracking Your Order

Once shipped, your tracking number will become active within 24 hours.
You may track your order through:

  • The carrier’s official website

  • The tracking link in your email

  • Your customer account (if created)

If tracking does not update after 48 hours, please contact us at: bcmomo00@gmail.com

6. Delivery Issues

If you experience:

  • Marked as Delivered but not received

  • Stolen packages

  • Misdelivered orders

  • Stuck or delayed tracking

Please notify us, and we will contact the carrier on your behalf. For security, we may request:

  • Photo of surroundings

  • Confirmation from neighbors or building staff

We will work toward the most reasonable resolution possible.

7. Large Furniture Delivery Notes

Some bulky items may require:

  • Appointment scheduling

  • Signature confirmation

  • Curbside delivery

If signature confirmation is needed, the carrier will contact you directly. Failure to receive delivery after multiple attempts may result in additional re-delivery fees.